Onboard and activate users
Complete onboarding for all 36 users in CMI’s Claude environment and support their initial business use.
Customer story · Payments · Morocco
Equipping 36 executives and managers to use AI in their work
From October 5 to 9, 2026, AI Crafters worked with 36 executives and managers at Centre Monétique Interbancaire. Using CMI’s own Claude Team/Enterprise account, participants practised on business tasks, designed workflows and defined priorities and rules for AI adoption. AI Crafters also completed onboarding and initial activation for all 36 users in CMI’s Claude environment.
CMI
Training, business workflows and governance36executives and managers trained
October 5–9, 2026one week of training and workshops
ClaudeCMI’s Team/Enterprise account
Turn individual experiments into structured business practices
Executives and managers needed to learn how to use AI on their own work, identify suitable tasks and assess the quality of its outputs. The programme connected individual practice to CMI’s business processes, including user needs, data requirements, responsibilities and human validation.
From practical Claude exercises to adoption priorities
Practise on business tasks
Create and refine deliverables with Claude, then assess the outputs against quality criteria through peer review.
Document reusable routines
Specify inputs, instructions, checks and expected outputs so that teams can repeat the work within a shared framework.
Design workflows
Map processes and pain points, define use cases and allocate work between Claude, employees and managers.
Prioritise and govern
Assess value, feasibility, risks and dependencies. Consolidate priorities and define governance rules and responsibilities.
What teams worked on
Claude was used throughout the practical exercises, management routines, use-case design and workflow workshops.
Process and pain-point mapping
Groups described work stages, stakeholders and friction points, including repeated data entry, waiting, errors, rework and reporting preparation. This mapping helped identify where AI could make a useful contribution.
Use-case canvases
Each need was structured around a business problem, a user, a role for AI and an observable intended result. Teams reviewed proposals against operational constraints.
Human-AI workflows
Participants defined inputs, outputs and handoffs between AI, employees and managers, including explicit human validation points.
Qualification and prioritised backlog
Use cases were assessed for value, feasibility and risk. Teams consolidated a backlog, grouped similar proposals and documented priorities.
Governance and adoption
Workshops addressed confidentiality, human validation, transparency, access and controlled experimentation. Teams also worked on responsibilities, review routines and adoption indicators.
A programme spanning CMI’s business functions
The programme brought together leaders from management, operational teams and support functions.
- Executive leadership and management
- Finance, accounting and human resources
- IT, infrastructure, data and innovation
- Payments, sales and partnerships
- Customer relations, quality and operations
- Compliance, risk and fraud prevention
36 people trained, with deliverables to guide the next steps
All 36 participants completed the training and practical work with Claude. The engagement produced reusable routines, use-case canvases, human-AI workflow designs, a prioritised backlog and governance rules. CMI now has a shared framework for selecting the use cases to develop further and organising adoption. A dedicated workshop platform supported mapping, qualification and consolidation of the work. AI Crafters also completed onboarding and initial activation for all 36 users in CMI’s Claude environment.
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