Training the teams building digital public services
Qatar created its Digital Factory to build its digital public services internally. We still needed teams capable of delivering them. The Digital Factory Academy, a government programme, trains public agents appointed by their administration, then integrates them into production teams.
The challenge
The academy covers five sectors, from project management to communication. The Technology sector had to bring profiles at heterogeneous technical levels to a demanding common base: concepts of generative AI, data governance, service platforms, integration by APIs and application security. All in an institutional context where data protection remains a top priority.
The solution
Concepts of AI, generative AI and prompt engineering, with their limits applied to the public sector. Data management, quality and governance. Analysis and visualization for decision-making. Data protection: legal compliance, encryption at rest, secure transmission.
Fundamentals of digital service platforms, content management with hands-on work on Sitecore, business process management and microservices with Camunda, development and integration of APIs with MuleSoft.
Secure development, strong authentication, session management, static, dynamic and interactive testing, OAuth 2.0 and JWT tokens, OWASP API Security Top 10 and incident response.
Each module draws on examples and data from the factory itself, with practice sessions and an assessment at the end of the module.
Participants receive a certificate and a digital badge. Those who obtain the best results join the Technology team for three months, with a mentor and a mission evaluated at the end of the period.
The results
The academy functions as an internal recruitment channel: each promotion feeds the Digital Factory teams, and the agents who return to their administration bring back the same technical base. Satisfaction surveys and end-of-module evaluations feed into the revision of the programme from one promotion to the next.
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